FAQs

How do I rent a costume from your website?
To engage in our rental process, the following steps are involved: Firstly, create an account on our website. Subsequently, explore our online inventory and add your desired items to the cart. Proceed to the checkout page. An email containing the details of your reservation will be sent to you. Following this, we will screen your profile and project. If everything is fine, we will reach out to arrange a convenient time for you to visit for an in-person viewing. This email will also include a payment link for the "reservation fees," facilitating our preparation of the selected items for your inspection in our physical location.

Is it possible to take the clothes with me for a fitting before I decide which items I want to rent?
You might choose to have your models/actors try on the items before finalizing the rental. If you borrow items for fittings, a refundable security deposit is required, which matches the value of the borrowed items. Additionally, for each week that you keep the items for fitting, you will be charged approximately 5% of their value.

I have decided which Items I want to rent, how does it work?
Once you've chosen the items you'd like to rent from the selection that was fitted with your actors, we'll go back to your previous order and make the necessary changes. In this new invoice, you'll find the rental price, the security deposit amount, and the reservation costs. You will pay the full security deposit upfront. When you return the rented items, we'll calculate the final price based on the duration of your rental multiplied by 30% of the current value of each item. Your total rental costs will then have the reservation costs and security deposit deducted from them.

What is the process for returning the rented costumes?
Please aim to return your items by the agreed-upon end date. If you find that you need to keep some items for a longer period, please notify us in advance. For each month of rental, you will be charged 30% of the value of each item. If you find that you need to keep an item longer than the originally agreed-upon rental period, you have the option to extend your rental. However, extensions are made in increments of one full month. This means that if you need an item for an additional period, you would need to extend the rental for a full extra month, rather than by days or weeks. Each full month of extension incurs a charge of 30% of the item's value, as per our rental policy. Please let us know in advance if you plan to extend your rental period so we can make the necessary arrangements.

It's essential to return your items following the care regulations provided. Unless explicitly stated otherwise, please refrain from washing any items yourself. Upon return, we will inspect all items to ensure they are in excellent condition. The final price will be calculated based on the duration of your rental, multiplied by 30% of the current value of each item. Your total rental costs will then have the reservation costs and security deposit deducted from them.

What is the duration of the rental period?
Our rental periods are structured in blocks of months. If you find that you need to keep an item longer than the originally agreed-upon rental period, you have the option to extend your rental. However, extensions are made in increments of one full month. This means that if you need an item for an additional period, you would need to extend the rental for a full extra month, rather than by days or weeks.

For example, if your initial rental period ends on March 1st and you need the item until April 10th, you would need to extend the rental for the entire month of April, as we don't offer extensions for partial months or weeks. Each full month of extension incurs a charge of 30% of the item's value, as per our rental policy. Please let us know in advance if you plan to extend your rental period so we can make the necessary arrangements.

We understand that unexpected situations can arise, and if extending the rental for a full month is outside of your budget, please don't hesitate to reach out. We're here to work with you, and we can explore alternative options that may better suit your needs.

Can I reserve costumes in advance for specific dates?
Yes, you can reserve costumes in advance for specific dates to ensure they are available when you need them. Here's how:
1. Reservation Process: To reserve costumes for specific dates, please reach out to us via email or phone. Provide the details of the costumes you wish to reserve and the dates needed.
2. Reservation Fee: A nominal reservation fee of 25 euros is required to secure your reservation. This fee essentially serves as a credit towards your purchase and covers the service of curating and preparing the items for your convenience.
3. Payment: The reservation fee can be paid by bank transfer, and detailed payment instructions will be provided upon confirmation of your reservation.
4. Confirmation: Once we receive your reservation fee, we will confirm your reservation for the specified dates. The reserved costumes will be set aside for you and unavailable for other rentals during that period.
5. Finalize Details: Closer to the reservation date, we will contact you to finalize the details of your rental, such as pickup/delivery arrangements, fitting appointments, and payment of the remaining rental costs.
6. Security Deposit: A security deposit matching the value of the borrowed items will be required when you pick up the costumes. This deposit ensures the safe return of the costumes in their original condition.
7. Return Date: Be sure to note the agreed-upon return date for the costumes. They should be returned on or before this date to avoid any late fees.

By reserving costumes in advance, you can secure the ones you need for your specific dates and ensure they are available when you need them. If you have any questions or need assistance with reservations, please feel free to contact us. We are here to help make your costume rental experience as seamless as possible!

How far in advance should I place my rental order?
We recommend placing your rental order as far in advance as possible to ensure availability and allow ample time for preparations. Here's a general guideline:
1. Advance Notice: We advise placing your rental order at least 2-4 weeks before your production date. This timeframe allows us to check availability, prepare the costumes, and address any specific requests.
2. Last-Minute Orders: While we strive to accommodate all requests, last-minute orders placed within 1-2 weeks of your event date may be subject to availability. Some costumes may require additional time for preparation or alterations.
3. Special Requests: If you have specific costume requirements or customizations, such as size adjustments or unique accessories, it's best to place your order well in advance. This allows us to fulfill your requests and ensure everything is ready for your event.
4. Viewing Appointment: Keep in mind that scheduling a viewing appointment and fitting may also require advance notice. We recommend scheduling these appointments at least 1-2 weeks before your event to allow time for adjustments if needed.
5. Communication: If you have a specific date in mind or a deadline for your event, please communicate this to us when placing your order. We will do our best to accommodate your timeline and ensure everything is ready for your event.

By placing your rental order in advance, you can secure the costumes you need and have a stress-free experience leading up to your event. If you have any questions or need assistance with placing your order, feel free to contact us. We are here to help make your costume rental process smooth and enjoyable!

Can I cancel my rental order, and what is the cancellation policy?
Yes, you can cancel your rental order, and we understand that circumstances may change. Here's our cancellation policy:
1. Cancellation Period: If you need to cancel your rental order, please notify us as soon as possible. Cancellations made at least 24 hours before the scheduled pickup or delivery date will not incur any cancellation fees.
2. Reservation Fee: If you've already paid the reservation fee, it is non-refundable in the event of a cancellation within 24 hours of the scheduled pickup or delivery date.
3. Refund Process: If you cancel your rental order within the allowed cancellation period, any payments made towards the rental costs (excluding the non-refundable reservation fee) will be refunded to you in full.
4. Late Cancellations: Cancellations made after the scheduled pickup date are considered late cancellations. Late cancellations may result in the forfeiture of the security deposit.
5. Communication: Please communicate any cancellations to us promptly. This allows us to manage our inventory and offer the costumes to other customers if needed.
6. Exceptions: In certain unforeseen circumstances, such as emergencies or unexpected events, we may waive the cancellation fee. We understand that situations can arise beyond your control, and we are here to work with you.
7. No-Show Policy: If you do not show up for your scheduled pickup without prior notice, the rental order will be considered a no-show, and the full security deposit, will be charged.

By understanding and adhering to our cancellation policy, you can ensure a smooth and transparent rental process. If you have any questions or need to cancel your rental order, please contact us as soon as possible. We are here to assist you and accommodate your needs to the best of our ability.

Why is there only one size available?
Our collection comprises unique, one-of-a-kind costume pieces, typically available in only one size. Here's why:
* Each costume in our collection is a unique, handcrafted vintage piece, making them one-of-a-kind and not available in multiple sizes.
* Many costumes are historically accurate or reflect specific eras and styles, resulting in sizes representative of that period.
* We offer fitting appointments for customers to try on costumes, guiding adjustments or alterations for the best fit. If you have specific size requirements, our seamstresses can tailor the costume to your measurements while preserving its original design.
* Due to our collection's limited quantities, one size allows us to showcase a diverse range of unique pieces, ensuring each costume remains exclusive and special.
* We understand the challenge of offering only one size and strive to make the fitting process as convenient and enjoyable as possible.

Our goal is to help you find the perfect costume that not only fits well but also captures the essence and authenticity of the character or theme. If you have questions or would like to schedule a fitting appointment, please reach out. We're here to assist you in finding the ideal costume for your needs!

What is the process for selecting the right size for the costume?
Ensuring the perfect fit for your costume is essential for a comfortable and authentic look. Here's our process for selecting the right size:
* Size Chart: We work with a special size chart designed for our unique costumes. You can find this size chart in our FAQ section on the website. This chart helps you determine the best size based on your measurements.
* Viewing Appointment: When you visit our storage unit for a viewing appointment, you'll have the opportunity to explore our collection up close. This allows you to see the costumes and their details firsthand.
* Fitting Appointment: To try on costumes and find the perfect size, we offer fitting appointments at your set location. You can take the costume with you by paying the security deposit.
* Alterations: If a costume requires minor adjustments for a better fit, our seamstresses provide tailoring services. We can make alterations to ensure the costume fits perfectly.
* Guidance: Our team is knowledgeable about costume sizing and can offer guidance based on the style and era of the costume. We'll help you choose the right size that complements your body type and fits the character or theme.
* Comfort and Mobility: It's important to consider comfort and mobility when selecting a size. We'll ensure that the costume allows for ease of movement while maintaining its appearance.
By following this process, you can confidently select the right size for your costume, ensuring a comfortable and authentic look for your event or production. If you have any questions or need assistance with sizing, please don't hesitate to ask. We're here to help you find the perfect fit!

Can I schedule a fitting appointment before finalizing the rental?
As a stylist, you have the option to take the items with you to fit them on the actors. After your fitting, you can bring the items back, discuss alterations, or find a different item with a better fit.

This provides flexibility and convenience for your production. It allows you to directly fit the costumes on the actors, make any necessary adjustments, and explore alternative options if needed. If you have any specific requests or need assistance with fittings, please let us know. We're here to ensure that your actors look their best on stage or screen!

Is it possible to alter the size to my liking?
Our team of tailors is here to assist you in altering the size of the costume to your liking. Whether you need adjustments to the waistline, length, sleeves, or any other aspect, we can tailor the costume to fit your actors perfectly. Our tailors will provide expert guidance on what adjustments can be made to achieve the desired fit.

If you have specific preferences for how you'd like the costume to fit or look, we can accommodate your requests. Our goal is to ensure that the costume not only fits well but also meets your style preferences.
Please note that it is important for us to keep the item as it is; we only alter it to fit. We do not change the item into something completely different. Our tailoring service is focused on adjusting the costume to your desired measurements while preserving its original design and character.

If you have any specific alterations in mind or need guidance on adjustments, please let us know. We're here to make sure your actors look and feel their best in our costumes!

What are the rental costs for different types of costumes?
The rental costs for different types of costumes are based on a monthly fee structure. We work with three different price ranges: high, medium, and low, which are determined by factors such as the year of the costume, its scarcity, fragility, and overall value. Please contact us for the original unit price of each costume as it falls into one of these categories. Each month of rental incurs a charge of 30% of the value of each item based on its category. For example, if a costume is categorized as high range, and it has an original unit price of $200, the rental cost for one month would be $60 (30% of $200). If you wish to extend your rental beyond the initial month, the same 30% charge of the item's value based on its category applies for each additional month. Please reach out to us for more details on specific costumes and their pricing.

Are there any additional fees or charges apart from the rental price?
We work with 4 prizes:

1. Reservation costs:
To secure your commitment, we kindly request a nominal fee of 25 euros. This amount will be deducted from your final invoice, essentially serving as a credit towards your purchase. This step secures your attendance or allows for a 24-hour notice in case of any changes. Additionally, the fee covers the service of curating and preparing the items for your convenience. This fee is due before the first viewing appointment.
2. Security deposit:
If you choose to have your models/actors try on the items before finalizing the rental, a refundable security deposit matching the value of the borrowed items is required. Additionally, for each week that you keep the items for fitting, you will be charged approximately 5% of their value.
3. Total rental costs:
Costumes Collected operates on a monthly fee structure. Each month of rental incurs a charge of 30% of the value of each item. Should you wish to extend your rental beyond the initial month, you have the option to do so for another full month. This means that for any additional period needed, you would need to extend the rental for a complete extra month, rather than by days or weeks. Each full month of extension carries a charge of 30% of the item's value, following our rental policy. Please contact us directly about specific rental rates for the items you are interested in.
4. Late fees:
If items are not returned by the agreed-upon date, a late fee will be charged. The late fee is 10% of the item's original value per week that the item is late. For example, if an item is valued at $100 and it is returned one week late, the late fee would be $10 (10% of $100). This fee continues to accrue for each additional week that the item remains late. It's important to notify us in advance if you anticipate returning the items late to discuss possible extensions and fees.

Do you offer package deals for multiple costumes or accessories?
Our rental costs vary based on three categories: high, medium, and low, determined by factors like year, scarcity, fragility, and value. Please contact us for specific unit prices. Each month incurs a charge of 30% of the item's value within its category. If you wish to extend beyond the initial month, the same 30% charge applies for each additional month. We're flexible with pricing and willing to work with you to find a suitable rate. Our prices are not fixed; we consider your budget and how we can accommodate your needs.

What is the security deposit amount, and when is it refunded?
A refundable security deposit equal to the total rental cost of the items is required at the beginning of the rental period to cover any potential damages or losses. This deposit, which matches the value of the borrowed items, can be deducted from your final invoice or issued as two separate invoices. For example, if the value of your items is $300, the security deposit would also be $300. Additionally, the monthly rental costs are 30% of the item's value per month. These costs can either be deducted from the security deposit or issued separately. The security deposit will be refunded in full once the rented items are returned in their original condition, after being checked and confirmed to be in the same state as when they were rented.

Are there any late fees for overdue returns?
Yes, there are late fees for overdue returns. If items are not returned by the agreed-upon date, late fees will apply. The late fee is 10% of the item's original value per week that the item is late. It's important to notify us in advance if you anticipate returning the items late to discuss possible extensions and fees.

How are damages or loss costs determined, and what is the process for resolving such issues?
Damages or loss costs are determined based on the extent of damage or the replacement cost of the lost item. Here is the process for resolving such issues:

1. Reporting: Please report any damages or losses as soon as they occur or are noticed during the rental period. This allows us to assess the situation promptly.
2. Assessment: Our team will assess the damage or loss to determine the extent and cost of repair or replacement.
3. Cost Determination: The cost for damages will be determined based on the extent of the damage or the replacement cost of the lost item. This cost will be communicated to you.
4. Resolution: If damages occur during the rental period, the repair or replacement cost will be deducted from your security deposit. If the security deposit does not cover the full cost, you will be responsible for paying the remaining amount.
5. Lost Items: In the case of lost items, the full replacement cost will be charged. This charge will be communicated to you.
6. Communication: We will keep you informed throughout the process and provide details of the costs involved.

It's essential to return items in their original condition to avoid these additional costs. Please handle the rented items with care and notify us immediately of any issues during the rental period.

Are there any hidden costs that I should be aware of?
There are no hidden costs. We are transparent about our pricing structure, which includes the following:

1. Reservation Fee: To secure your commitment, a nominal fee of 25 euros is required. This amount will be deducted from your final invoice, serving as a credit towards your purchase.
2. Rental Fees: The monthly rental fee is 30% of the item's value per month.
3. Security Deposit: A refundable security deposit matching the value of the borrowed items is required.
4. Late Fees: Late fees of 10% of the item's original value per week apply for overdue returns.
5. Damages or Loss: Costs for damages or loss are determined based on repair or replacement costs and will be communicated to you.

We strive to ensure that all costs are clear and communicated upfront. Please feel free to ask any questions regarding pricing or fees before renting.

What are the accepted payment methods for rentals and deposits?
We accept various payment methods for rentals, deposits, and reservation fees:

1. Rental Payments: Rental payments can be made at the warehouse using the following methods:
    * Credit or Debit Card
    * Bank Transfer
    * PayPal
    * Cash (in-person payments)
2. Security Deposit: The security deposit can also be paid at the warehouse using the following methods:
    * Credit or Debit Card (will be refunded back to the same card)
    * Bank Transfer
    * Cash (in-person payments)
3. Reservation Fee: The reservation fee must be paid upfront by bank transfer. Details for the bank transfer will be provided in the confirmation email:
    * Bank Transfer

Please note that payment details and arrangements will be provided upon confirmation of the rental. If you have a preferred payment method, please let us know, and we will do our best to accommodate your request.

Are there any special discounts or promotions for first-time customers?
We offer the following discounts:
First-Time Customer Discount: As a first-time customer, you are eligible for a 10% discount on your first rental order. This discount will be discussed and applied when finalizing the price at the warehouse. Simply mention that you are a first-time customer, and our team will ensure the discount is applied to your total rental cost before payment.
Long-Term Customer Discount: For our long-term customers, we also offer special discounts based on loyalty and continued patronage. These discounts will be discussed and applied when finalizing the price at the warehouse. Our team is committed to providing you with the best value and service, and we appreciate your continued support. We look forward to accommodating your needs and making your experience with us exceptional!

Do you offer any insurance options for rented costumes?
We do not offer rental insurance for costumes. However, the security deposit serves as a form of assurance against damages or loss of the rented costumes. The security deposit is equal to the total rental cost of the items and is taken at the beginning of the rental period. This deposit covers any potential damages or losses during the rental period.

Coverage: The security deposit ensures that you are financially responsible for the rented costumes and encourages careful handling and return in their original condition.
Benefits: While we do not offer separate rental insurance, the security deposit provides a form of assurance for both the renter and Costumes Collected. It ensures that any damages or losses are covered, up to the value of the security deposit.
Terms and Conditions: Please note that the security deposit will be refunded in full once the rented items are returned in their original condition. Damages or loss costs will be deducted from the security deposit, with any remaining balance refunded to the renter.
Optional: While rental insurance is not offered, the security deposit system serves as a straightforward and effective means of protecting both parties involved in the rental agreement. Our staff will provide you with detailed information about the security deposit and its terms when finalizing your rental.

How do I browse and select costumes for rental on your website?
To browse and select costumes for rental on our website, follow these steps:
1. Visit Our Website: Make a selection for Clothing, Shoes, Bags, or Accessories. This is where you'll find our collection of available costumes.
2. Browse Categories: Our costumes are categorized to make your search easier. You can browse by themes, gender, period, and more. Click on the category that interests you to view the costumes within that theme.
3. Filter Options: Use the other filter options to narrow down your search. You can filter by size, color, era, and other specific criteria to find the perfect costume for your needs.
4. View Costume Details: Click on a costume thumbnail to view more details. This will show you additional images, a description of the costume, available sizes, rental price, and any special features or accessories included.
5. Check Availability: Before selecting a costume, check its availability for the dates you need it. The availability calendar on each costume's page will show you which dates it is available for rental.
6. Select Size: If the costume comes in multiple sizes, select the size that fits you or your needs best. Check our size chart to help you choose the right fit.
7. Add to Cart: Once you've chosen a costume, select the rental duration (number of days) and click "Add to Cart" to proceed to checkout.
8. Checkout Process: Follow the prompts to complete the checkout process. You'll need to provide your contact and reason for rental. If it's your first time renting, you may need to create an account.
9. Confirmation: After completing the checkout, you'll receive a confirmation email with details of your rental, including pickup instructions and the rental period.
10. Return: After enjoying your event or production, return the costume on or before the agreed-upon return date. Follow the return instructions provided in your confirmation email.

If you have any questions or need assistance during the browsing or rental process, our customer service team is available to help. Enjoy browsing our collection and finding the perfect costume for your next adventure!

What is the process for reserving a specific costume for a particular date or production?
To reserve a specific costume for a particular date or production, follow these steps:
1. Browse Costumes: Start by browsing our collection of costumes on our website. Find the costume you would like to reserve for your production.
2. Check Availability: Click on the costume to view its details. Check the availability calendar on the costume's page to ensure it is available for the date of your production. If a product is rented out, this period will show on the website.
3. Select Rental Dates: Choose the rental dates for your production. This includes the date you need the costume and the date you plan to return it. Ensure that the rental period includes enough time for your rehearsals, performances, and any post-production activities.
4. Add to Cart: Once you've selected the rental dates, click "Add to Cart" to proceed to checkout.
5. Checkout Process: Follow the prompts to complete the checkout process. You'll need to provide your contact information, rental dates, and reason for rental. If it's your first time renting, you may need to create an account.
6. Confirmation: After completing the checkout, you'll receive a confirmation email with details of your reservation, including the costume, rental dates, and pickup instructions.
7. Payment: Payment for the reservation is typically required upfront. The reservation fee may be deducted from the total rental cost.
8. Communication: If you have specific requests or details for your production, such as alterations or additional accessories, communicate this with our team when you come and view the item at our warehouse. We are here to ensure your costume is perfect for your production.
9. Enjoy Your Production: Pick up your costumes on the designated date and enjoy your production! Whether it's a theater performance, film shoot, or other production, your costume will help bring your vision to life.
10. Return: After your production is over, return the costume on or before the agreed-upon return date. Follow the return instructions provided in your confirmation email to ensure a smooth process.

By following these steps, you can reserve a specific costume for your production and ensure that you have the perfect attire for the occasion. If you have any questions or need assistance with the reservation process, feel free to contact our customer service team for support.

How can I check the availability of a costume before making a rental request?
When checking the availability of a costume on our website, you can view the availability calendar on the costume's page. If the costume is already rented out for specific dates, this information will be displayed on the item's page. If there are no reservations listed, the costume is available for rental.

What are the steps for finalizing a rental order and making the required payments?
When finalizing your rental order, the process is straightforward. After selecting the costumes you need, add them to your cart by clicking "Add to Cart." Once you've reviewed your cart and are ready to proceed, click "Checkout."

We will receive a notification of your order and contact you to schedule a viewing appointment at our warehouse. At this point, a reservation fee of 25 euros will be required. This fee serves as a commitment to your rental and secures your viewing appointment. The reservation fee will be paid by bank transfer once we discuss and confirm a suitable viewing appointment date.

During your viewing appointment, you can take some items back with you for a fitting. Along with taking these items home, you'll also pay the security deposit, equal to the value of the items you're renting. This deposit covers any potential damages or loss of the costumes.

Upon returning from your fitting appointment, we will create an invoice for your selected rental period. This invoice will include the rental costs based on the duration you've chosen. The total amount will be due when you bring back the items after your event or production.
This process ensures that your costumes are reserved for your desired dates, and the security deposit protects both parties. We aim to make the rental process convenient and transparent, allowing you to enjoy your costumes without any worries.

Can I modify or update my rental order after it has been confirmed?
Absolutely! We understand that plans can change, and you may need to modify or update your rental order. You can easily change your order when you visit our warehouse for your scheduled viewing appointment. Our friendly staff will assist you in making any necessary adjustments to your rental, such as changing the rental dates, selecting additional items, or removing items you do not like. We want to ensure that your costume rental experience is seamless and tailored to your needs, so feel free to discuss any modifications with us during your visit. We are here to help!

What is the procedure for picking up the rented costumes?
After your viewing appointment and fitting at home, the procedure for picking up the rented costumes, fitting at the set, and making alterations is as follows:

1. Viewing Appointment: During your scheduled viewing appointment at our warehouse, you will have the opportunity to look and feel the selected costumes. at the warehouse you can skip items from your original basket and add other stuff you find. If necessary, you can take some items home for a fitting.
2. Security Deposit: At the viewing appointment, along with taking items for fitting, you will pay the security deposit. The security deposit is equal to the value of the items you're renting and serves as protection against damages or loss of the costumes.
3. Fitting at the set: Take the items to the sent of your production so you can try them on and ensure they fit properly. you can bring the costumes to the set or location where your event or production will take place. This allows for a fitting in the actual setting, ensuring the costumes are perfect for the performance or event. If alterations are needed for a better fit, you can note these changes.
4. Alterations: If further alterations are required during the fitting, our skilled seamstresses can make the necessary adjustments. This ensures that the costumes fit comfortably and accurately for the specific environment and performance needs.
5. Additional Fittings: Depending on the complexity of the alterations, you may need to schedule additional fittings at the set. Our goal is to ensure that the costumes fit perfectly and meet your expectations for the event or production.
6. Final Payment: The final payment for the rental period will be due at the time you bring back the items. This includes the rental costs for the selected duration, minus any reservation fee or security deposit already paid.
7. Return Date: Be sure to note the agreed-upon return date for the costumes. This ensures that the costumes are returned promptly after your event or production.

By following this procedure, you can ensure that the rented costumes fit perfectly and are ready for your event or production. Our team is available to assist you with alterations and provide guidance throughout the process. If you have any questions or need further assistance, feel free to reach out to us. We are here to make your costume rental experience smooth and enjoyable!

Are there any guidelines for returning the costumes after the rental period has ended?
After the rental period has ended, please follow these guidelines for returning the costumes:
Return Date: Costumes must be returned on or before the agreed-upon return date. Late returns may result in late fees deducted from the security deposit.
Condition: Costumes should be returned in the same condition as when rented. Please ensure that they are clean, free of stains, and undamaged. Any significant damages or alterations not approved by Costumes Collected may result in deductions from the security deposit. Do not wash items unless specifically instructed to do so; we will take care of cleaning as the items are fragile.
Accessories: All accessories and accompanying items (such as hats, wigs, jewelry, etc.) must be returned along with the costumes. Missing accessories may result in additional charges.
Check-in: When returning the costumes, our staff will conduct a check-in to inspect the items for any damages or missing pieces. Please allow sufficient time for this process.
Payment: Any outstanding rental fees or late fees will be settled at the time of return. This includes the rental costs for the selected duration, minus any reservation fee or security deposit already paid.
Security Deposit Refund: Upon satisfactory inspection of the returned costumes, the security deposit will be refunded in full. This typically takes a few business days to process, depending on your payment method.
Appointment: To ensure a smooth return process, we recommend scheduling an appointment for the return. This allows us to have staff available to assist you and conduct the check-in efficiently.
Pickup Location: Costumes should be returned to our designated pickup location. Please refer to your rental agreement for the exact address and contact information.
Communication: If there are any changes in your return plans or if you have questions about the return process, please contact us in advance. We are here to assist you and ensure a hassle-free return experience.

By following these guidelines, you can help ensure that the return process is smooth and efficient. Our goal is to make the return process as convenient as possible while maintaining the quality and integrity of our costumes. If you have any specific questions or concerns about returning the costumes, please feel free to reach out to us.

How can I extend the rental period if I need the costume for a longer duration?
If you find that you need to keep the costume for a longer duration than originally planned, you have the option to extend the rental period. Here's how:
1. Notification: Please notify us as soon as possible if you need to extend the rental period. This allows us to check availability and make the necessary arrangements.
2. Extension Options: When extending the rental, you have the option to do so for a full extra month. Each full month of extension incurs a charge of 30% of the item's value, as per our rental policy.
3. Process: To extend the rental period, simply reach out to us via email or phone. Provide the details of the costume you wish to extend and the new duration needed.
4. Payment: The additional rental costs for the extended period will be added to your existing invoice. You can settle this payment when you return the costume after the extended period.
5. Security Deposit: If the extended rental costs exceed the security deposit held, you may be required to provide an additional security deposit to cover the extended period.
6. Confirmation: Once the extension is confirmed, we will update your rental agreement with the new return date.
7. Return: Remember to return the costume on the new agreed-upon return date to avoid any late fees.
By following these steps, you can easily extend the rental period for the costume.

If you have any questions or need assistance with extending your rental, please don't hesitate to contact us. We are here to help and ensure you have the costume for as long as you need it!

Do you provide any support or guidance for choosing the right costume for a specific production or event?
Yes, we offer support and guidance to help you choose the right costume for your specific production or event. Our team is dedicated to ensuring that you find the perfect costumes to bring your vision to life.
Here's how we can assist you:
1. Consultation: We provide personalized consultations to understand your production or event's theme, era, and style. This helps us recommend costumes that align with your vision.
2. Costume Suggestions: Based on your requirements, we can suggest a range of costumes from our collection. Whether you need period-specific attire, a specific size, price, or print.
3. Size Guidance: Our team can assist you in determining the right sizes for your cast or participants. We have size charts available to ensure proper fitting. If necessary our seamstresses can work their magic to make items fit better by altering the costumes.
4. Theme Matching: If your production has a specific theme or aesthetic, we can help you select costumes that match seamlessly. This includes costumes for historical dramas, fantasy adventures, sci-fi settings, and more.
5. Accessories and Props: In addition to costumes, we provide a variety of accessories and props to complete the look. From hats and wigs to weapons and jewelry, we have everything you need.
6. Expert Advice: Our staff members have extensive knowledge of costumes and period styles. They are available to provide expert advice on historical accuracy, character portrayal, and costume coordination.

Whether you're planning a theater production, film shoot, themed party, or special event, we are here to support you every step of the way. Contact us to schedule a consultation or discuss your costume needs. Let us help you create an unforgettable experience with the perfect costumes!

Are there any specific terms or conditions that I should be aware of before renting costumes from your website?
Before renting costumes from our website, it's important to be aware of the following terms and conditions:
Reservation Approval: By placing an order, you are expressing interest in renting costumes from Costumes Collected. Please note that placing an order does not guarantee your rental. We will contact you to discuss your rental needs and ensure that you are a good match for our company. We usually do not work with individuals for events, and if we reject your order, it may be because you do not meet our requirements. If you have any questions about this process, you can contact us directly for clarification.
Rental Period: The rental period begins on the agreed-upon date of pickup and ends on the specified return date. Any extension of the rental period must be approved in advance and may be subject to additional charges.
Security Deposit: A refundable security deposit is required for all costume rentals. The security deposit amount is equal to the total rental cost of the items and covers any potential damages or loss. This deposit will be refunded in full upon the return of the costumes in their original condition.
Reservation Fee: A reservation fee of 25 euros is required to secure your rental order and viewing appointment. This fee will be deducted from your final invoice or can be paid separately. The reservation fee serves as a commitment to your rental and secures your viewing appointment.
Payment: Payment for the rental order must be made in full at the warehouse when bringing back your items after your event or production. We accept various payment methods, including credit/debit cards and bank transfers. The total amount includes the rental costs, security deposit, and any applicable fees.
Fitting and Alterations: After the initial viewing appointment, customers may take costumes to set for fitting. Any necessary alterations should be discussed and approved by our team. Alterations should not be made without prior authorization.
Care of Costumes: Customers are responsible for the proper care and handling of the rented costumes. This includes avoiding damage, stains, or alterations not approved by Costumes Collected. Costumes should be returned in the same condition as when rented.
Late Returns: Costumes returned after the agreed-upon return date may be subject to late fees. Late fees are charged at a daily rate and will be deducted from the security deposit.
Cancellation: If you need to cancel your rental order, please notify us as soon as possible. Cancellations made within 24 hours of the scheduled pickup may result in a cancellation fee.
Insurance: We do not offer insurance for rented costumes. The security deposit serves as a form of insurance against damages or loss. Customers are encouraged to handle costumes with care and report any damages immediately.

By agreeing to rent costumes from Costumes Collected, you acknowledge and agree to abide by these terms and conditions. Our goal is to ensure a smooth and enjoyable rental experience for all customers. If you have any questions or concerns about the terms, please feel free to contact us for clarification.

FAQs

MAIN

ABOUT

INFORMATION

FAQs

What we do

Size chart

Becoming a Renter and Qualification Process

Costume Availability

Order and Rental Process

Costume Fitting and Sizing

Storage and Viewing Options

Payment and Costs

Payment and Discounts

Collaboration

Costume Rental Inquiry

How to Rent

MAIN

ABOUT

INFORMATION